Privacy Policy

Introduction

EMORT Cases ("we", "us") respects your privacy. This policy explains what personal information we collect when you use https://cases.emort.co.uk or contact us about made-to-order phone cases, limited drops, and custom wrap printing, and how we use it.

Last updated: September 2026.

Who we are

EMORT Cases is based in Worksop, Nottinghamshire, United Kingdom. For privacy questions or requests about your data, contact us using the details at the end of this page.

Information we collect

We only collect what we need to run the business and reply to you:

• Name, email address and phone number when you submit a form, book online, or message us
• Details you choose to include in your message (for example pet information, job description, or preferred times)
• Technical data such as browser type and pages visited, used in anonymous or aggregated analytics where enabled
• Cookie preferences if you accept or decline cookies on this site

How we use your information

We use your information to:

• Respond to enquiries and provide the service you asked for
• Confirm, rearrange or cancel bookings and appointments
• Send essential service messages (for example booking confirmations)
• Keep the website secure and understand basic anonymous usage
• Process and fulfil phone case orders, including delivery address and phone model
• Handle custom wrap uploads you submit for printing
• Send order confirmations, dispatch updates, and essential service emails
• Verify limited-edition case numbers where applicable

Legal basis

We process your information because it is necessary to take steps at your request before a contract, to perform a contract with you, or because we have a legitimate interest in running and improving a local business website — balanced against your rights.

Where we rely on consent (for example non-essential cookies), you can withdraw it at any time.

Sharing your information

We do not sell your personal information.

We may share data with trusted service providers who help us operate the website and deliver messages (for example hosting and email delivery). They only process data on our instructions.

Services we use may include: Stripe (payment processing); Vercel (website hosting); Email delivery; Image storage for custom wrap uploads.

We may disclose information if required by law.

How long we keep it

We keep enquiry and booking details for as long as needed to provide the service and for a reasonable period afterwards for records, complaints, or legal requirements. You can ask us to delete your data where we are not required to keep it.

Your rights

Under UK GDPR you may have the right to access, correct, delete, or restrict use of your personal data, and to object to certain processing. To exercise these rights, contact us using the details below.

You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

Questions about this privacy policy:

Email: cases@emort.co.uk

Worksop, Nottinghamshire, United Kingdom

https://cases.emort.co.uk